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If you have any questions or concerns, please reach out to us via one of the following support channels.
For order related inquiries, please provide as much detail as possible.

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FAQ

What is your refund policy

WE ONLY ACCEPT RETURNS in case your order arrives incorrect or damaged.

If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date your order was delivered. We do not offer refunds in any case.

In the rare case that your order DOES NOT ARRIVE, we will send you a FULL REFUND.

I received the wrong item. What do i do?

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive
3. The name of the item you received
4. A clear photograph of the item you have received.

Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!

Can I apply a discount code after i place an order?

Unfortunately, discount codes cannot be applied retrospectively after an order has been placed.

Can i edit my order after purchasing?

Because orders are sent for processing within minutes of being place, we are unable to make any changes to your order once you’ve hit the ‘order now’ button, this includes the following:

1. Changing the item or size
2. Delivery/billing address
3. Adding items to your order
4. Shipping method

If you’ve entered the wrong information during checkout, please contact us immediately!

I received a damaged item. What do i do?

We process a high volume of orders every day, and sometimes orders can get damaged during shipping.

In case you receive a damaged item, please contact us immediately and we will provide you with a replacement.

I want to exchange my items

Before requesting to exchange your order, please read our refund policy.

To allow us to resolve your exchange as quickly as possible, we’ve implemented a quick & simple returns process online. Follow the steps below to process your return.

To start your return, head to our returns portal.
Complete the return form and send us your submission.
Our team will review your request within 1-2 business days and get back to you.
If approved, we will send you a prepaid return label that you can use to return your order.
Print your return label and attach it to the outside of your shipment.
Done! Your return is now ready to be taken to your chosen USPS drop-off point.

Please declare the value of the shipment at $60-$80, otherwise you might be required to pay the tax associated with import/export.

All items must be in the original packaged condition for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We are NOT responsible for returns that are lost during transit. We will not compensate your return if it does not reach us.

We do not cover shipping fees for any returns.

We only accept returns shipped by USPS. Please send us the tracking number as soon as possible so our team can locate your shipment as soon as possible.